Shipping

Your order will ship from our warehouse in Wilmington, NC within 24 hours of the time you place the order. We ship daily Monday thru Friday.

We ship with US Postal Priority Mail (USPS) and United Parcel Service (UPS):

  • USPS Priority Mail: Delivery in 2 to 4 days (Monday-Saturday) to most locations
  • UPS Ground: Delivery based on distance to destination - typically in 2 to 5 business days (M-F)
  • UPS Next Day Air: Deliver next business day (M-F) typically by 10:30 a.m.
  • UPS 2nd Day Air: Delivery in 2 business days (M-F) typically by end of the day

Please be aware that UPS operates on a Monday - Friday schedule. We do not offer the UPS Saturday delivery option. If you would like your order to arrive on a Saturday, please select a USPS shipping option instead of UPS.

Returns

We stand behind every product we sell and do not have complicated return policies. If you are not happy then send it back to us within 30 days of purchase date and we will refund you. No questions asked.

To complete your return, send your items with a copy of either your Order email confirmation or the packing slip to:

Art Hardware, LLC
44 Darlington Ave
Wilmington, NC 28403

We will refund your purchase price less shipping charges to your credit card within 3 days of receipt of the return. Customer is responsible for the shipping charges to return the product in like new condition.

Refunds

Once your return is received, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Defective Products

If you find an item to be defective, email or call us and describe the issue you have had with the product. We will work with you to find the solution that works best for you whether it is a replacement product or a full refund.